PAP resupply follow-up
Work approved patient lists, confirm current supply needs and document requests for your fulfillment team.
HEALTHCARE EXPERIENCE. CONNECTED OPERATIONS.
Healthcare BPO.
Your extended team.
Multi-decade veterans of healthcare contact centers and BPO. Proprietary workflows and call-management solutions customized to your requirements—for medical equipment, RPM program support, facilities, home health and pharmacy.
25+years of founder experience
building healthcare BPO services
building healthcare BPO services
Medical equipment.
Facility & home-based support.
HUMAN CONNECTION. SMARTER OPERATIONS.
Care starts with a conversation.
A real person on the lineLive-agent patient support
✓A clear next stepAutomation supporting the workflow
✓ONE CONNECTED TEAMSENIOR SERVICES ↗
Official call center partner of PlanScout.us
About the partnership ↗Healthcare operations, connected.Healthcare BPO+Pharmacy refills+Patient retention+RPM program support
01 / WHAT WE DO
Your workflows.
A team built around them.
Connect live conversations, approved administrative tasks and accountable handoffs. Choose a service queue or explore the full healthcare BPO operating model.
CONSISTENT CONTACT. CLEAR NEXT STEPS.
Keep resupply
conversations moving.
Support existing patients with thoughtful outreach, documented requests and clear handoffs to your team.
Discuss DME support ↗Patient retention & callbacks
Return missed calls, follow up on stalled requests and route service concerns to the right person.
Inactive-account review
Clarify patient preferences, document dispositions and prepare account deactivation recommendations for your approval.
A PERSONAL TOUCH BETWEEN REFILLS.
Make the next
refill easier.
Extend your pharmacy’s follow-up capacity with live support built around your approved patient workflows.
Discuss pharmacy support ↗Pharmacy refill calls
Contact existing patients, record refill requests and route them to your pharmacy for review and dispensing decisions.
Medication reminders
Provide pharmacy-approved reminders and route questions about medications, doses or side effects to your pharmacist.
Pickup & patient follow-up
Follow up on pharmacy-confirmed ready prescriptions, record preferences and support patient retention.
SUPPORT AROUND YOUR CLINICAL PROGRAM.
Keep RPM tasks
moving forward.
Approved outreach, onboarding coordination and device-support handoffs, with clinical decisions kept with your qualified care team.
Explore RPM operations ↗Onboarding coordination
Work client-approved administrative queues and document the next action, owner and handoff.
Device-support routing
Record technical barriers and route questions to the approved device partner or qualified program team.
Visible follow-through
Track contacts, open tasks and acknowledged handoffs. Clinical interpretation stays with the provider.
CLARITY ACROSS THE MEDICARE JOURNEY.
Help seniors find
the right next step.
Administrative support and requested follow-through for organizations serving people with Medicare.
Explore Medicare support ↗Education & navigation
Help callers find official information, organize questions and reach the appropriate team.
Requested callbacks & coordination
Work approved callback and appointment queues with documented permissions and clear handoffs.
Licensed-team routing
Route plan recommendations and enrollment questions to appropriately licensed and authorized professionals.
EXPERTISE ACROSS THE SENIOR-SERVICE JOURNEY
Your industry.
Your people. Our focus.
We understand the administrative conversations around senior care—from a family’s first inquiry to the next supply or prescription request.
01 / INDUSTRY EXPERTISE
Long-term care
Family inquiries, requested callbacks and administrative handoffs for care organizations.
Explore support ↗02 / INDUSTRY EXPERTISEHome health
Referral follow-up, appointment coordination and patient callbacks within your approved process.
Explore support ↗03 / INDUSTRY EXPERTISEMedical supplies
Resupply requests, order-status questions and patient retention for supply businesses.
Explore support ↗04 / INDUSTRY EXPERTISEMail-order pharmacy
Refill requests, approved reminders and delivery-status follow-up with pharmacist escalation.
Explore support ↗02 / HOW WE WORK
An extension of
your business.
Your brand, your approved workflows and your standards—carried into every conversation. We align with your team, document the work and keep the next step visible.
Learn your business.
Agree on your terminology, service queues, five-agent schedule, approved scripts and system access.
SCOPE + SCHEDULEWork with your team.
Live agents follow your approved workflows. Automation supports preparation and notes; your team handles licensed decisions and defined escalations.
PEOPLE + WORKFLOWKeep you in the loop.
Review staffed hours, contacts, requests and completed handoffs. Use quality checks and an agreed review cadence to improve together.
VISIBILITY + FOLLOW-THROUGHEXPERIENCE THAT UNDERSTANDS YOUR WORLD
25+
Years of founder experience
building BPO services for medical
equipment suppliers and pharmacies.
03 / BUILT FOR THE CONVERSATION
Decades in healthcare.
Accountable for the next step.
Healthcare contact-center and BPO veterans, bringing operating discipline to the work around care.
We combine a patient pace with clear ownership of the work: approved conversations, documented requests, correct escalation and a visible next step. Your team keeps the patient relationship; we become part of the operating rhythm.
- Clear introductions and a personal approach
- Thoughtful follow-up and documented preferences
- Clinical questions routed to your licensed team
MEDICARE, IN PLAIN LANGUAGE
Good questions.
A clearer place to start.
For seniors and caregivers: short, sourced guides and a path to independent research. No callback request is created by reading.
PRACTICAL OPERATING RESOURCES
Expertise you can
put to work.
Workflow guides and downloadable tools for healthcare operators. Clear tasks, defined owners and useful measures.
RPM OPERATIONS
Build the onboarding handoff.
A practical administrative framework for provider-led monitoring programs.
Read the workflow ↗MEDICAL EQUIPMENTKeep patient requests moving.
Separate the request, approval, fulfillment and documented next action.
Read the workflow ↗SERVICE QUALITYMeasure the actual work.
Define quality, activity and completed outcomes before comparing results.
Use the scorecard ↗04 / STRAIGHTFORWARD PRICING
One clear rate.
A team ready to work.
Build your senior-service support team around your workload and an agreed schedule. Administrative scope and staffing qualifications are confirmed before launch.
$12.00per agent-hour
5
agent minimum$60 per hour for a five-agent team
Scope, scheduled hours, coverage and any additional charges are agreed before launch.
PLAN YOUR TEAM
Your service-hour estimate.
Estimated monthly service fee
Discuss this team ↗5 agents × 160 hours × $12
Planning example for service hours only. Selected hours are an illustration, not a required monthly minimum.
OUR PRICE + SERVICE CHALLENGE
Bring the quote.
Let’s build a better offer.
A proposal built to beat a comparable written offer, with the work, staffing and service measures spelled out. Published administrative pricing: $12 per agent-hour, five-agent minimum.
Is $12 the rate for the whole team?
The rate is $12 per agent-hour, with a minimum of five agents. A five-agent team costs $60 for each hour all five agents work. For example, five agents working 160 hours each represent $9,600 in monthly service fees.
Can we use the team across different services?
We can scope your engagement around approved senior-service, DME or pharmacy workflows. The service mix, schedule, system access and responsibilities are agreed before launch.
How do live agents and automation work together?
Live agents handle patient conversations and exceptions. Agentic automation can support queue preparation, draft documentation and follow-up tasks within the agreed workflow. The exact automation scope is set during planning.
Does your team make clinical or dispensing decisions?
Your licensed team retains clinical and dispensing decisions. Your organization also retains approval over fulfillment and account closure. Agents document requests and route concerns through the agreed escalation process.
How do you measure conversion?
We agree on the outcome for each queue—such as a documented resupply request, fulfilled order or completed prescription pickup—and report the relevant counts and conversion rates. Results depend on your patient list, workflow and service scope.
LET’S BUILD YOUR NEXT CHAPTER
More conversations.
More follow-through.
Tell us what your team needs. We’ll start with the work, the people and a clear plan.
1-866-530-5109 ↗Business inquiries for organizations serving seniors. For official Medicare help, visit Medicare.gov.