From an inquiry to a documented next step
Help patients understand the next administrative step, record their request and identify missing information using your approved guidance. Product suitability, clinical requirements, insurance coverage and fulfillment approval remain with your authorized staff.
Supply follow-up with patient choice
Work approved existing-patient lists, confirm current needs and record affirmative requests. A prior order or calendar reminder is not authorization for another shipment. Capture pause requests, contact preferences and opt-outs.
Order questions without unsupported promises
Use supplier-confirmed information for order status, documentation requests and delivery questions. Route shortages, damaged items or disputed shipments to the designated team. Do not promise availability, reimbursement or shipping dates that the supplier has not confirmed.
PAP support as a dedicated workflow
For sleep therapy suppliers, use the PAP resupply service for needs confirmation, requested callbacks and approved account review. Equipment-setting and clinical questions go to qualified staff.
Common questions
Does the service include medical billing and coding?
Not by default. The current offer is administrative patient support; billing, coding and specialized reimbursement work require separately verified capabilities and scope.
Does GoHealth sell or prescribe the supplies?
No. The supplier retains product, clinical, coverage and fulfillment decisions.
Put the workflow into practice
DME patient retention: resolve the next open task. A DME patient-retention workflow for callbacks, resupply barriers, contact preferences and supplier-approved inactive-account review.