Built around senior conversations
Use clear introductions, a patient pace and straightforward questions. Record communication preferences and involve caregivers only with appropriate authorization. Every patient should understand who is calling and why.
A five-agent operating model
Start with at least five agents at $12 per agent-hour. Define work queues, hours, approved scripts, escalation paths and reporting before launch. Shared supervision and quality review support the team; the statement of work defines what is included.
A clear division of responsibility
Live agents lead conversations and handle exceptions. Automation supports preparation and documentation. Clinical advice, insurance recommendations and dispensing decisions stay with appropriately licensed and authorized professionals.
Common questions
What does a five-agent team cost?
Five agents cost $60 for each hour all five work. At 160 monthly hours per agent, the illustrative monthly service fee is $9,600.
Are results guaranteed?
No conversion rate is guaranteed. Outcomes are measured against the agreed queue, patient population and baseline.